Damaged Goods Policy
Damaged Goods Policy
We are committed to providing our customers with high-quality products. However, we understand that sometimes things don't go according to plan. If you receive a damaged product, please contact us within 48 hours of delivery. We will need to investigate the issue and may ask you to provide us with photos of the damage.
If we determine that the product is indeed damaged, we will issue you a full refund or replacement, at your discretion. If we determine that the product is not damaged, we will not be able to offer a refund or replacement.
To request a refund or replacement for a damaged product, please contact us at jeladiamondluxegifts@gmail.com and provide us with the following information:
- Your order number
- A description of the damage
- Photos of the damage
FAQ
What constitutes a "damaged" product? This could include products that are broken, missing parts, or not as described on the website.
What is the timeframe for requesting a refund or replacement? Most policies allow customers to request a refund or replacement within 48 hours of delivery.
Who is responsible for shipping costs for a returned product? This is usually the responsibility of the customer, but we will cover shipping costs if the product is determined to be damaged on our end.
We appreciate your understanding and we apologize for any inconvenience this may cause.